At The House of Rule Zero, each piece is handcrafted in limited quantities and may incorporate hand painting, hand embroidery, hand weaving or other artisanal processes. Variations arising from these processes are natural characteristics of handcrafted work and do not constitute defects.

No Returns & No Change-of-mind Refunds

Due to the handcrafted and limited nature of our creations, we do not accept returns or provide refunds for:

• Change-of-mind purchases
• Personal preferences
• Incorrect selections made by the customer
• Sizing preferences
• Variations inherent to handcrafted work
• Variations disclosed in product descriptions or policy documents

Customers are encouraged to carefully review product descriptions, sizing information, photographs and other product details prior to placing an order. Additional photographs or detail views of the actual garment may be requested before purchase.

Order Cancellations

Cancellation requests may be submitted within 24 hours of placing an order by contacting connect@thehouseofrulezero.com.

Once production, packaging, processing or dispatch has commenced, cancellation requests may not be accepted.

Address changes cannot be guaranteed once production, packaging, processing or dispatch has commenced.

Damaged, Defective Or Incorrect Items

If an item arrives damaged during transit, contains a manufacturing defect, or is materially different from the item ordered, please notify us within 3 calendar days of delivery.

To initiate a claim, please provide:

• Order number
• Description of the issue
• Clear photographs of the item
• A continuous, unedited unboxing video showing the sealed package being opened and the item received

Failure to provide sufficient documentation may affect our ability to assess the claim.

Claim Review & Inspection

All claims are subject to review and verification by The House of Rule Zero.

The following shall not be considered defects:

• Minor variations in hand painting, brushwork, stitch work, embroidery density or motif execution
• Slight variations in colour arising from photography, lighting conditions, screen settings, device displays or natural materials
• Natural irregularities associated with handcrafted production
• Characteristics disclosed in product descriptions, product pages or policy documents

Where required, the item must be returned to The House of Rule Zero for inspection.

The returned item must:

• Be unused
• Be unworn
• Be unwashed
• Have original tags attached
• Include original packaging

Remedies

Once the returned item has been received and inspected, The House of Rule Zero may, at its discretion:

• Replace the item with the same product, subject to availability
• Provide an equivalent replacement item
• Issue store credit
• Issue a refund where replacement is not reasonably possible

No refund, replacement or store credit shall be issued until the claim has been verified and the returned item has been inspected where applicable.

Limited-Edition Availability

Many products are produced in limited quantities.

If an identical replacement is unavailable, customers may be offered:

• An alternative item of comparable value
• Store credit
• A refund, where applicable

Size Exchange Policy

A one-time size exchange may be requested subject to the following conditions:

• Request submitted within 48 hours of delivery
• Item remains unused, unworn, unwashed and free from damage
• Original tags remain attached
• Original packaging is retained
• Requested size is available

Upon approval of the exchange request, customers may arrange shipment of the item to the address provided by The House of Rule Zero.

Reasonable domestic courier charges may be reimbursed upon submission of a valid courier receipt. The House of Rule Zero reserves the right to determine the reimbursement amount based on standard shipping rates.

Once the returned item has been received and inspected, the replacement size will be dispatched subject to availability.

If the requested size is unavailable, an alternative size, alternative product or store credit may be offered at our discretion.

International Exchanges & Claims

For international exchanges or approved replacement requests, customers are responsible for:

• Return shipping charges
• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Any other destination-country charges

Contact

For all requests relating to cancellations, exchanges, replacements or order concerns:

connect@thehouseofrulezero.com

Policy Updates

The House of Rule Zero reserves the right to update or amend this policy at any time. Any revisions will apply prospectively and will not affect orders already accepted under a previous version of the policy.