The House Of Rule Zero

How do you ensure that the products are not damaged during shipping?
We make sure to use good packaging and ensure that it reached you in its intended condition. Additionally, we would also advise you to rercord a video of you unboxing the product from start to finish to facilitate replacement on the off-chance that the product is damaged.

What delivery timings can I expect for my order?
An estimated delivery date is provided at checkout, and you can track your order to stay updated.

Does The House Of Rule Zero offer delivery outside of India?
Yes, The House of Rule Zero offers international delivery to select locations outside India. As our creations are exclusive and crafted with care, availability is currently limited to certain regions.

How will I receive my order?
All orders are dispatched via trusted logistics partners in securely sealed packaging to ensure they reach you in perfect condition.

Why is my order delayed?
Your order can get delayed due to unforseen logistical issues, public holidays, strikes or weather conditions.

What happens if I am unable to receive my order?
Our delivery partner will try to contact you and schedule a convenient drop-off. If you remain unreachable or unavailable at the address, we may have to cancel the order and initiate a refund (where applicable).

Can I change my delivery address after placinng an order?
If your order has not yet been shipped, you may request a change in address by contacting our customer care team immediately at connect@thehouseofrulezero.com

How much will delivery cost?
Shipping charges (if any) are displayed at checkout before you complete your purchase. We also offer free delivery on orders above a certain value.

Are your products handmade or mass-produced?
All our products are handcrafted in limited batches to preserve their artisanal charm and uniqueness — no two pieces are exactly the same.

How do you ensure the quality of your products?
Every creation is thoughtfully handcrafted and perfected through stringent quality checks; yet, delicate variations may emerge - these artisanal distinctions are what lend each piece its unmatched character and timeless allure.

What are the care instructions for your products?
Each product comes with unique care instructions to ensure its longevity. Kindly read them carefully on product page.

Can I verify the origin of the product I just purchased/want to purchase?
Yes, each product page provides information about the art form and the region from which it originates. For further details, our customer care team will be happy to assist you. Feel free to reach out to us on connect@thehouseofrulezero.com.

How do you ensure the authenticity of your products?
We work closely with trusted artisan partners, verify craftsmanship, materials, and design provenance before listing our products.

Are all products on The House Of Rule Zero genuine?
Yes, every item we offer is 100% authentic, handcrafted, and sourced directly from skilled artisans and certified creators.

Are the products from The House Of Rule Zero available offline?
Our products are exclusively available online, allowing you to enjoy unparalleled convenience, variety, and value.

What if an item is out of stock?
We curate only limited-edition pieces to maintain their exclusivity and artisanal value. To secure priority access to our forthcoming collection, you may request an invitation for early release.

Can I speak with a shopping assistant?
We would be delighted to answer questions about our collection and more, just write to us at connect@thehouseofrulezero.com

Does The House Of Rule Zero provide warranties on products?
Each House of Rule Zero piece is thoughtfully handcrafted and accompanied by detailed care instructions to help preserve its longevity.

What kind of customer support can I expect for my luxury purchase?
We provide a dedicated concierge-level service, including order assistance, personalized recommendations, and post-purchase care guidance.

Do you offer gift cards?
Yes, we do offer gift vouchers for amounts up to ₹50,000 which can be redeemed online.

Can I get my order gift wrapped?
Yes, we provide elegant gifting options on select orders, complete with a personalized message. Simply select the gifting option in your cart prior to checkout to make your purchase truly special.

Does The House Of Rule Zero have a loyalty programme?
Not as of now

May I return a gift voucher for receiving cash or credit?
Sorry, we do not offer cash or credit in exchange for a gift voucher to your account.

How do you maintain the rarity of your pieces?
We limit production, collaborate with master artisans, and meticulously curate distribution to preserve the exclusivity and desirability of each piece. While it can be imitated, its precision and craftsmanship cannot.

Are all size and versions limited?
Yes, each artwork on fabric is offered in only a few select sizes, and other versions feature distinct dimensions to maintain exclusivity.

Can I request a bespoke or personlised version?
Yes, select heritage pieces can be customized, allowing you to own a truly one-of-a-kind creation while preserving the original art form.

Who creates your products?
Each piece is exquisitely handcrafted by master artisans, whose expertise has been shaped under the guidance of masters and upheld through techniques cherished and passed down through generations.

Are your artisans from specific regions?
Yes, we collaborate with artisans from the regions where each art form originates, preserving cultural authenticity and heritage.

Do you support artisan communities?
Yes, we work closely with artisan communities, providing fair compensation, fostering skill development, and actively preserving the rich heritage of traditional crafts for future generations.