Shipping & Delivery
How does The House Of Rule Zero protect products during shipping?
Each object is prepared for transit using layered, protective packaging that preserves the surface, structure, and finish during movement.
We recommend recording a continuous unboxing video from the moment the package is opened. This helps us assess and resolve any rare instances of transit damage with clarity.
How long does delivery take for The House Of Rule Zero orders?
An estimated delivery timeline is shared at checkout. Once dispatched, tracking details are provided so the movement of the order can be followed until delivery.
Does The House Of Rule Zero ship internationally?
Yes, The House Of Rule Zero offers international shipping to select locations outside India.
Due to the limited and handcrafted nature of each piece, availability is currently restricted to specific regions.
How are orders delivered by The House Of Rule Zero?
Orders are dispatched through trusted logistics partners and arrive in securely sealed packaging, designed to maintain the condition of the object throughout transit.
Why might The House Of Rule Zero order be delayed?
Delays may occasionally occur due to external factors such as weather conditions, public holidays, or logistical disruptions beyond control.
In such cases, the delivery timeline may extend slightly while the shipment continues in transit.
What happens if a delivery attempt is missed?
The delivery partner will attempt to contact you to arrange a convenient re-delivery.
If the recipient remains unreachable after multiple attempts, the order may be returned and processed according to the applicable refund or cancellation terms.
Can the delivery address be changed after placing an order?
Yes — if the order has not yet been dispatched.
Address change requests can be made by contacting:
connect@thehouseofrulezero.com
Once the order is shipped, changes may not be possible.
What are the shipping charges for The House Of Rule Zero orders?
Shipping charges, if applicable, are displayed at checkout before the order is confirmed.
Certain orders may qualify for complimentary shipping based on order value.
Authenticity
Are The House Of Rule Zero products handmade?
Yes. Each object is made by hand in limited quantities by artisans working within their native traditions.
No two pieces are identical. Variations in line, stitch, or surface are natural outcomes of the hand, and not imperfections.
How does The House Of Rule Zero ensure the quality of its products?
Work is reviewed at multiple stages — during making and before dispatch — to ensure material integrity and finish.
Subtle irregularities may remain. These are inherent to handcrafted work and reflect the process through which the object is made.
What are the care instructions for The House Of Rule Zero products?
Care instructions are provided on each product page and may vary depending on the material and technique used.
Following these instructions helps preserve the structure, surface, and longevity of the piece.
Can I verify the origin and craft behind a product?
Yes. Each product includes information about the art form and the region in which it is made.
If further detail is required, you may write to:connect@thehouseofrulezero.com
How does The House Of Rule Zero ensure authenticity of its products?
Work is carried out in collaboration with artisans with artisans practicing specific regional techniques.
Materials, methods, and execution are reviewed to ensure alignment with the craft tradition being represented.
Are all products on The House Of Rule Zero genuine?
Yes. All objects are made through verified artisan networks and are not mass-produced or factory replicated.
The process reflects a specific craft practice carried forward through individual makers.
Shopping Experience
Are The House Of Rule Zero products available offline?
No. The House Of Rule Zero operates through a controlled, online format.
This allows each release to remain limited, and ensures that every piece is presented with its full context — material, method, and origin.
What happens if a product is out of stock?
Production is limited by the nature of the work — hand, time, and material. Once sold out, it is typically not restocked in the same form.
Access to future releases may be shared selectively.
Can I speak with someone before making a purchase?
Yes. For questions regarding a piece, sizing, or selection, you may write to:
connect@thehouseofrulezero.com
We respond with specific, product-level guidance.
Does The House Of Rule Zero offer warranties on products?
The House Of Rule Zero does not follow standard warranty formats.
Each piece is accompanied by material-specific care guidance to support its long-term preservation.
What kind of support does The House Of Rule Zero provide after purchase?
Support continues beyond purchase.
This includes assistance with care, understanding the material or craft, and guidance where required to maintain the piece over time.
Sizing & Fit
How do I choose the right size for a House Of Rule Zero piece?
Size guidance is provided on each product page. We recommend reviewing the measurements carefully before placing an order.
For additional guidance, you may write to:connect@thehouseofrulezero.com
Are all sizes available for every piece?
No. Size availability may vary by piece.
In some cases, only one piece may exist in a particular size. In other cases, a design may be available in only one size.
Can I request help before selecting a size?
Yes. You may contact us before purchase for size-related guidance.
We can assist with available measurements, fit details, and piece-specific recommendations.
Exclusivity
Why are The House Of Rule Zero pieces limited in number?
Production is limited by the nature of the work — hand, time, and material to preserve the integrity of the craft and the process behind it.
Are all sizes produced in limited quantities?
Yes. Production is limited across sizes.
In many cases, only a single piece exists per size. In certain instances, a piece may be available in only one size.
Variations across pieces may occur due to the nature of handwork.
Can I request a bespoke or personalised piece?
Select requests may be considered.
All bespoke work is undertaken within the design and craft boundaries defined by The House Of Rule Zero and the artisan practice involved.
Requests based on external references — including other artists’ work or internet-sourced designs — are not accepted.
Given the nature of handwork, the final piece may vary slightly from expectation. Such variations are inherent to the process.
Artisans & Craftsmanship
Who creates The House Of Rule Zero pieces?
Work is carried out by artisans practicing specific regional techniques within their own craft traditions.
The work is executed by hand, following methods that are part of an ongoing practice rather than a replicated process.
Are artisans associated with specific regions or traditions?
Yes. Work is carried out in the regions where the respective art forms originate.
This ensures that the method, material, and execution remain aligned with the tradition being practiced.
Does The House Of Rule Zero work directly with artisan communities?
Yes. Work is undertaken through direct collaborations with artisan groups and individual practitioners.
This supports continuity of the craft as it is practiced, rather than separating the work from its makers.
Provenance & Record
What information accompanies a The House Of Rule Zero piece?
The object is accompanied by information relating to the art form, region of practice, and method of making.
This provides context for how the work exists, beyond the finished object.
Is there a record of origin or making?
Yes. A documented record is maintained for the object, reflecting its origin, process, and context of making.
This record is maintained as part of the object’s identity.
What does the record include?
The record may include details such as:
- the craft tradition
- region of execution
- materials used
- method of work
The extent of information may vary depending on the piece.
How is provenance maintained across pieces?
Provenance is maintained through direct association with the artisan practice and the region in which the work is carried out.
The work remains linked to its method and context, rather than being treated as a standalone product.
Can this information be accessed after purchase?
Yes. The information associated with a piece remains accessible.
For any additional details, you may write to:
connect@thehouseofrulezero.com
Is each piece individually documented?
Yes. Each piece is treated as an individual object and is associated with its own record of making.
Even within a limited set, variations may exist and are reflected as part of the process.
Returns & Exchanges
Does The House Of Rule Zero accept returns or offer refunds?
No. All purchases are final due to the limited nature of each piece.
Each piece is produced in limited quantity and is not part of a repeatable inventory system.
What should I do if my order arrives damaged?
In the rare event of damage or a manufacturing issue, a replacement may be considered.
The request must be made within 3 days of delivery, along with a clear, unedited unboxing video showing the condition of the package and the item.
What are the conditions for a replacement?
To qualify for a replacement:
- the item must be unused and unworn
- all tags must be intact
- original packaging must be retained
Approval is based on the condition observed in the unboxing record.
What happens if the same piece is no longer available?
If the original piece is unavailable due to limited stock, an alternative may be selected, subject to availability.
A courtesy adjustment may be extended in such cases.
Can I exchange a product for a different size?
A one-time size exchange may be considered.
The request must be made within 48 hours of delivery, and is subject to availability of the required size.
Are there any conditions for size exchange?
Yes. The item must be:
- unused and unworn
- returned with all tags intact
- in its original packaging
If the requested size is unavailable, an alternative may be selected.
Are replacement or exchange terms different for international orders?
For international orders, return logistics, duties, taxes, customs charges, or related costs may be the customer’s responsibility.
How do I request a replacement or exchange?
You may write to:
connect@thehouseofrulezero.com
Please include your order details and supporting information (including the unboxing video, where applicable).